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Return Policy

Client must obtain an RMA# prior to sending the merchandise back. A returned package shipped to us without an RMA# will be refused. All original packaging materials and product box, must be present at time of the return.   S&H is not refundable unless shipment did not meet the guaranteed schedule for AIR shipments.  Should you feel your order contains discrepancies, please report it to us no later then 24hrs after receipt of product.  No returns can be made after 21 Days. Unopened returns are subject to a 20% restocking fee.  Certain products include an unconditional 60days Money-Back Guarantee and should be returned directly to the manufacturer. Open Retail packages can only be returned to the manufacturer, Big Data Systems, Inc will not accept back open retail packages. Big Data Systems, Inc will not accept back OEM products, consumables (ribbons, paper), print heads, service products, warranties, products with exposed PCB boards, software titles, software upgrades,
 we reserve the right to deny a return should we determine the product has been tampered with or missing components. Client is responsible for return shipping.
Plesae contact us 954-596-9797 for RMA # Or email us to

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